Refund policy

Last updated: 2 November 2026

We want you to be happy with what you buy. Purchases on this website are sold by Lemon Squeezy, our merchant of record, which processes refunds.

1. Your first refund: 14 days

If you are not satisfied with a plan or a pack, ask for a refund within 14 days of buying it and you will get your money back, no questions asked.

This no-questions refund is offered once per customer (per email address and per account). After that, we look at each request fairly, and you keep every right that the consumer law of your country gives you.

2. Renewals

If a plan renewed when you meant to cancel, write to us within 7 days of the renewal and we will refund that renewal. Cancelling stops future renewals; you keep access until the end of the period you paid for.

3. Coin packs and No ads

Unused coin packs are refunded within 14 days. Coins already spent cannot be returned; we refund the unspent part. When a pack is refunded, its coins (or the No ads pass) are removed from your wallet.

4. How to ask

1. Use the link in your Lemon Squeezy receipt email, or write to cybersecprotocol.team@gmail.com with the email you used at checkout and your order number.
2. Refunds go back to the original payment method, usually within 5 to 10 working days depending on your bank.

5. Fair use

Because the no-questions refund is once per customer, a second request is looked at case by case, and we may refuse requests that look like abuse (for example buying, using and refunding again and again). This never affects your rights under the consumer law of your country.